ON-SITE
Track-iT!
DE’s Track-IT service elevates the personalization experience for both attendees and clients by delivering real-time order tracking and seamless communication. Designed for live personalization activations and experiential marketing, Track-IT! removes uncertainty while keeping guests informed and engaged throughout the process.
As soon as an attendee submits their order, they receive an instant confirmation and can follow their item’s progress in real time from customization to completion. This transparency establishes clear timelines, manages expectations, and enhances overall satisfaction, turning personalization into a smooth, stress-free experience. For brands, Track-IT! ensures operational efficiency and a polished, professional activation that leaves a lasting impression.
About Track-IT! – Smart Pickup, Delivery & Kiosk Experiences
Track-IT! is designed to enhance the live personalization experience by keeping attendees informed, engaged, and moving while giving brands full visibility and control during high-traffic activations.
Pickup: Real-Time Updates, Zero Guesswork
The moment an attendee submits their order, Track-iT!™ sends an instant confirmation text with their job number, queue position, estimated minutes to completion, and total wait time. Attendees can receive live updates at any time by simply replying “STATUS”, ensuring a smooth, stress-free experience while they explore the event.
Example:
Job #387 is currently #16 in the queue. Your item will be ready in approximately 8 minutes at 3:37 PM. You’ll receive a text when it’s ready for pickup.
Delivery: Smarter Engagement in Busy Environments
Personalized giveaways naturally attract crowds but Track-IT! helps you manage them intelligently. Staff can visually monitor the live queue, view completed surveys, and identify attendees waiting for their items. This opens the door for meaningful, one-to-one engagement, allowing teams to send targeted text messages and start conversations while guests wait.
Example:
Hi John! Glad you stopped by the booth. While you’re waiting, can we chat about your plans for this year?
Kiosk: Self-Service Status at a Glance
Track-IT! Kiosks provide a convenient, on-site solution for checking order status without slowing down staff or lines. Attendees can search using their name, phone number, or custom text and instantly view their job number, queue position, estimated time remaining, and pickup time.
Both attendees and staff can use the kiosk, keeping the experience efficient, transparent, and guest-friendly even in the busiest environments.
Together, these features transform order tracking into an interactive, premium experience, improving flow, boosting satisfaction, and elevating your brand’s personalization activation.
Track-IT! FAQs
What country’s can Track-iT! send SMS Texts to?
Track-iT! texting works in 123 countries.
How does the guest enter their country code and cell number?
When submitting an order at an event, guest will be prompted to enter their country code and cell number.
What if the guest doesn’t have a cell number?
Guest can skip entering a cell number when submitting order but they will not receive a text when their item is ready.
How will guest know when their item is ready?
Guest can wait to receive a text confirming when their item is ready, or they can walk up to one of our self-service kiosks and enter name to look up the status
Will guests receive the text confirmation inside a large conversation center?
Yes. Guests will receive texts no different than any other text.
What information is in the Confirmation text?
The text includes the job number, position in the Que and estimated completion time.
What information is in the Ready For Pick Up text?
This text again includes the job number, details where to pick up. Also included is a link so they can watch a video of their item being made and a hashtag so they can post the video and their comments on SM.
Can we brand the texts?
Yes. We can brand each text with your company name, include a custom message and a link to your company’s website.
Do you use the guests cell number to send any other texts?
No. The only texts guests receive are regarding their order. When the event is over, we immediately delete all customer records, names and cell numbers.
