DE’s Track-iT! service enriches the experience for both attendees and clients by facilitating seamless communication, establishing clear timelines, and managing expectations. Upon submitting their order, attendees receive a confirmation and can stay updated in real-time as their item progresses through the personalization process.

track-it de experience

About Track-iT!


When an attendee submits their order, Track-iT! immediately sends a confirmation text with their job number, queue position, minutes until completion, and estimated total time. To get an update, attendees simply reply “STATUS. They’ll receive information on their queue position and estimated completion time.

  • i.e. Job number #387 is currently number 16 in the queue. We estimate your item will be ready in 8 minutes at 3:37 pm. We will text you when your order is ready for pickup.


Customized giveaways will attract significant traffic to your booth. However, amidst the crowds, identifying your customers can at times be challenging. With Track-iT!, your staff can now visually monitor the queue of attendees waiting for their personalized swag. They can also review completed surveys and selectively engage with customers by sending text messages directly through the system.

  • i.e. Hi John, glad to see you stopped by the booth. While you are waiting, can we talk about your plans for this year?


Attendees can conveniently check the status of their job by approaching a Track-iT! Kiosk:

  • Search options include name, cell number, or customized text.
  • The kiosk displays job number, queue position, estimated time remaining, and completion time.
  • Both attendees and staff can utilize this feature.

Frequently Asked Questions

Track-iT! texting works in 123 countries.

When submitting an order at an event, guest will be prompted to enter their country code and cell number.

Guest can skip entering a cell number when submitting order but they will not receive a text when their item is ready.

Guest can wait to receive a text confirming when their item is ready, or they can walk up to one of our self-service kiosks and enter name to look up the status

Yes. Guests will receive texts no different than any other text.

The text includes the job number, position in the Que and estimated completion time.

This text again includes the job number, details where to pick up. Also included is a link so they can watch a video of their item being made and a hashtag so they can post the video and their comments on SM.

Yes. We can brand each text with your company name, include a custom message and a link to your company’s website.

No. The only texts guests receive are regarding their order. When the event is over, we immediately delete all customer records, names and cell numbers.